Centerm C75 Zero Client - Can Be Used With Multipoint Server - Monitors AnyWhere - Userful: Computers & Accessories
Centerm C75 Zero Client - Can Be Used With Multipoint Server - Monitors AnyWhere - Userful: Computers & Accessories
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1. Licensing Requirements: Customers have complained that a license is required for every monitor connected per unit. This can be problematic for users who have multiple monitors as it would require them to purchase multiple licenses, resulting in additional costs.
2. Compatibility Issues with Windows 10: Customers have reported compatibility issues with Windows 10, specifically with the software GetDeviceList that is supposed to create the information needed for the license. This software does not work properly with Windows 10 built 1903, causing inconvenience for users and preventing them from activating the license.
3. Watermark on Centerm: Customers have mentioned that the Centerm device works with a watermark until the license is activated. However, due to the compatibility issues mentioned above, users are unable to activate the license, resulting in the continued presence of the watermark.
Plan to address and fix these issues in the manufacturing process:
1. Streamline Licensing Requirements: In order to address customers' concerns about the licensing requirements, the manufacturing process should be revised to explore options for a more flexible licensing model. This could include offering a license that covers multiple monitors connected per unit, reducing the additional costs for customers.
2. Compatibility Testing and Updates: The manufacturing process should involve thorough compatibility testing with different operating systems, including Windows 10. This will ensure that the software works seamlessly with the latest versions of the operating system. Additionally, a team should be dedicated to monitoring and addressing any compatibility issues that may arise and providing timely updates to the software.
3. Resolve the GetDeviceList Issue: The manufacturing process should focus on resolving the issue with the software GetDeviceList that prevents users from activating the license on Windows 10 built 1903. This could involve collaborating with software developers to create an updated version of GetDeviceList that is compatible with the specific Windows 10 version.
4. Improve User Experience: In order to enhance the overall user experience, the manufacturing process should prioritize the elimination of watermarks on the Centerm device. This can be achieved by ensuring that the license activation process is smooth and seamless for users, without any compatibility issues.
5. Effective Customer Support: The manufacturing process should include a comprehensive customer support system that can address any queries or concerns related to licensing, compatibility, and activation issues promptly. This could involve establishing a dedicated support team and providing clear communication channels for customers to reach out for assistance.
By implementing these improvements in the manufacturing process, the identified issues can be effectively addressed, leading to a better product experience for customers.
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