Kangaroo's Do You Want to Build a Snowman, (3-Pack): Toys & Games
Kangaroo's Do You Want to Build a Snowman, (3-Pack): Toys & Games
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1. Size of the sets: Several customers have complained about the small size of the snowman kits. They expected the sets to be larger based on the pictures and were disappointed when they received tiny containers. One customer even mentioned that they had to go to a store to find something else to add to the gift to make it seem more substantial.
2. Durability: Some customers have reported that the moldable foam putty in the kits started to dry out after only a few uses. They stored it in the package between uses but still found it to be no longer moldable. This made the product less enjoyable for the children and led to disappointment.
3. Price: A few customers mentioned that they felt the product was pricey for a toy that does not last very long. They enjoyed playing with the snowmen, but the short lifespan of the product made it feel like it was not worth the investment.
Plan to Address and Fix the Issues:
1. Size of the sets: To address the issue of the small size of the sets, the manufacturer could consider providing more product per container. Increasing the amount of moldable foam putty and including additional plastic pieces for customization would make the sets more substantial and satisfying for customers.
2. Durability: To improve the durability of the moldable foam putty, the manufacturer should evaluate the formula and make adjustments to ensure it remains moldable for a longer time. This could involve modifying the ratio of ingredients or including additives that prevent drying out. Thorough testing should be conducted to ensure the longevity of the product.
3. Price: To justify the price of the snowman kits, the manufacturer could consider including more value-added features or additional items in the package. This could include stickers or decorations to further customize the snowmen, as well as instructions for alternative ways to play with the product. Providing more variety and options would enhance the overall customer experience and make the product feel more worthwhile.
By addressing these issues and implementing the proposed improvements in the manufacturing process, the manufacturer can enhance customer satisfaction, extend the product's lifespan, and provide a better value for the price.
