Merax 14FT 15FT Trampoline with Enclosure Kids Trampoline with Basketball Hoop, Ladder and Backboard Net (14FT-Green-Upgraded Version) : Sports & Outdoors
Merax 14FT 15FT Trampoline with Enclosure Kids Trampoline with Basketball Hoop, Ladder and Backboard Net (14FT-Green-Upgraded Version) : Sports & Outdoors
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1. Net assembly: Several customers mentioned that assembling the net was a tedious and time-consuming process. It involved hand-sewing the net to the trampoline springs, which took over an hour. The holes in the net material were not aligned properly, making it difficult to thread the rope through. Customers suggested that the net should have one long rope and should have metal or plastic eyelets.
2. Basketball hoop attachment: The wings of the net attach to the basketball hoop plastic with one-time use wood screws, which cancels out the quick release function on the basketball hoop pole. Customers mentioned that this made it difficult to quickly remove the hoop in windy conditions. They suggested that the net should have hooks for attaching the basketball hoop instead.
3. Two-person assembly: Some customers mentioned that the trampoline requires two people to set it up properly. They found it challenging to assemble the trampoline alone, particularly when attaching the vertical arms to the frame. Customers suggested that the assembly process could be made easier for a single person.
4. Ladder design: Customers noted that the ladder provided with the trampoline had skinny metal bars that were painful to the feet when used barefoot. They suggested that the ladder should have a step or padding on each of the bars to provide more comfort.
5. Durability and wear: A customer mentioned that several mat tabs broke, and it took them an hour to sew each tab back together. They found it frustrating that they had to manually fix the tabs after only using the trampoline for a little over a year. They suggested that the tabs should be more durable or that a replacement mat should be provided.
6. Unclear instructions: A customer mentioned that although the instructions were mostly good, there were a few spots that were confusing. Additionally, another customer noted that the instructions didn't have the Merax name listed, and there was no customer service number provided. They found this lack of clarity and support disappointing.
Plan to address and fix these issues in the manufacturing process:
1. Net assembly improvement:
- Redesign the net to have pre-attached ropes or metal/plastic eyelets for easier installation.
- Ensure proper alignment of holes in the net material to facilitate threading the rope through.
- Simplify the assembly process by providing clearer instructions or visual aids.
2. Basketball hoop attachment enhancement:
- Replace the one-time use wood screws with hooks or a quick-release mechanism for attaching the net to the basketball hoop.
- Ensure that the attachment is secure but easily removable for convenience and safety.
3. Single-person assembly solution:
- Modify the design or provide additional tools to make it easier for a single person to assemble the trampoline.
- Simplify the attachment of vertical arms to the frame to minimize swaying during assembly.
4. Improved ladder design:
- Redesign the ladder by adding padding or steps to the metal bars to increase comfort and reduce foot pain.
- Ensure that the ladder remains stable and supports safe entry and exit from the trampoline.
5. Enhanced durability and wear resistance:
- Reinforce the material and construction of the mat tabs to prevent breakage and tearing.
- Consider offering a replacement mat or improved warranty to address premature wear and tear.
6. Clearer instructions and customer support:
- Provide comprehensive and detailed instructions that are easy to follow, addressing any confusing parts.
- Clearly indicate the product manufacturer's name and contact information for customer support or inquiries.
By implementing these improvements and addressing the mentioned issues, the manufacturer can enhance the overall customer experience, increase customer satisfaction, and maintain a positive reputation for their product.
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