OAONAN GFCI Replacement Plug Assembly 2-Prongs with Ground Fault Circuit Interrupter Safety RCD Protection for Pool Pump, Power Pressure Washer, Air Conditioner, Hair Dryer and so on (15Amp 2-wires) - -
OAONAN GFCI Replacement Plug Assembly 2-Prongs with Ground Fault Circuit Interrupter Safety RCD Protection for Pool Pump, Power Pressure Washer, Air Conditioner, Hair Dryer and so on (15Amp 2-wires) - -
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1. Uncertainty about the functionality of the test and reset buttons in case of a short circuit.
2. The product did not fix the issue with the power washer even after attempting to repair it based on YouTube videos.
3. Lack of clarity on whether the GFCI plug was at fault for the power washer malfunction.
4. The product description was accurate, but it did not solve the customer's specific problem with the power washer.
5. The product worked well as a replacement plug for a hair dryer but did not address any specific issues related to the hair dryer.
Plan to address and fix these issues in the manufacturing process:
1. Improve the clarity and effectiveness of the test and reset buttons by conducting thorough testing and ensuring their functionality even in cases of short circuits.
2. Enhance the product's compatibility with power washers by conducting more extensive compatibility testing and collaborating with power washer manufacturers to address common issues.
3. Provide clearer instructions and guidance in the product description to set the appropriate customer expectations, ensuring they understand the limitations of the product and not blaming the GFCI plug if the issue lies elsewhere.
4. Conduct internal testing and research to understand common problems and malfunctions of power washers and hair dryers, and then design the GFCI plug to specifically address those issues.
5. Conduct customer surveys and feedback analysis to better understand the specific needs and pain points of customers using power washers and hair dryers, and incorporate these insights into product design and manufacturing processes.
Overall, the goal should be to enhance the product's functionality, compatibility, and effectiveness in addressing the specific issues faced by customers. By conducting thorough testing, collaborating with manufacturers, providing clear instructions, and incorporating customer feedback, the manufacturing process can be improved to offer a more reliable and satisfactory product.
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