Processing usually takes about an hour, during business hours:
⁃ Monday to Friday, 8.30am to 6pm, 8pm to 12am, Hong Kong Time (GMT+8).
Sometimes processing can take up to 24 hours, as we need to get a response from the manufacturer regarding the weight and size of the boxes to calculate the shipping cost for you.
We provide manufacturer’s prices and make a margin of only 5%, which is used for currency exchange in RMB and other banking fees.
We also publish a link to the manufacturer’s website on the available-to-order product page so you can contact and place an order directly with the manufacturer if needed.
If you have any difficulties when working with our service, please write to the support service via email firstname.lastname@example.org, they will help you solve any of your questions.