Last Updated April 16th, 2025
1. General Terms
This policy governs refund terms for services provided by Supply Leader Systems LTD, a company registered in Hong Kong.
The company provides:
- subscription-based access to sourcing and request support services;
- one-time services such as company formation, EIN registration, trademark filings, and other services upon request.
The company does not sell or ship goods and is not liable for actions of third-party suppliers. All transactions are with Supply Leader Systems LTD. This policy is governed by the laws of Hong Kong SAR unless otherwise required by the client's local jurisdiction.
2. Subscription Refunds
The user is entitled to a full refund for the subscription within 7 calendar days from the date of payment, regardless of service usage or access.
This refund option is available once per user.
The refund request must be submitted in writing to support@supplyleader.com. Refunds are processed to the original payment method within 30 calendar days.
After the 7-day period, subscription payments are non-refundable.
3. Product Order Refunds
Supply Leader Systems LTD is not a seller of goods and does not manufacture, store, process, ship, or provide warranty services for any products. The company acts solely as a service provider, assisting clients with order placement from third-party suppliers, based on client instructions.
All return conditions, including eligibility, timeframes, packaging, refund availability, and other limitations, are subject to the return policy of the respective supplier. Prior to placing any order, the client is solely responsible for reviewing and accepting the supplier's terms related to returns and shipping.
Supply Leader shall not be liable for:
- the supplier's refusal to accept a return;
- product non-conformity, quality, or condition;
- loss or damage of goods in transit;
- inability to return goods due to legal, customs, or logistical restrictions;
- actions or inactions of third parties, including logistics providers and suppliers.
Refunds do not apply to the following expenses incurred in connection with the order:
- Supply Leader's service fees for sourcing, communication, verification, and order processing;
- invoice management, order confirmation, and correspondence with the supplier;
- shipment coordination or assistance with logistics providers;
- consulting services related to delivery or returns;
- any other administrative or support-related charges.
All such amounts are non-refundable regardless of the outcome of any return attempt.
4. Subscription Cancellation
The user has the right to cancel an active subscription at any time through their account dashboard on the Supply Leader platform or by sending a written request to support@supplyleader.com.
The cancellation takes effect at the beginning of the next billing cycle. Access to the platform and related services will remain active until the end of the current paid period. No refunds will be issued for unused time within the subscription term.
Cancellation does not release the user from payment obligations for any previously issued invoices or any one-time services already initiated (e.g., company formation, supplier sourcing, order processing).
5. Contact Information
All refund-related inquiries must be submitted in writing to the following email address:
