Last Updated March 10th, 2026
1. General Terms
This policy governs refund terms for services provided by Supply Leader Systems LTD, Supply Leader Group LTD, or any affiliated company within the Supply Leader group of companies (collectively referred to as "Supply Leader").
Depending on operational requirements, payments may be processed by different entities within the Supply Leader.
Supply Leader provides digital services and professional business support, including but not limited to:
- subscription-based access to retail sales analytics, product evaluation, and supplier research tools;
- assistance with sourcing wholesale products from third-party suppliers;
- supplier verification services, including verification of intellectual property rights and brand authorization requirements;
- assistance with brand approvals and documentation when available;
- private label and white label product sourcing assistance;
- one-time services such as company formation, document preparation, brand authorization assistance, and other requested services.
Supply Leader does not manufacture, own, store, or ship physical goods. All goods are supplied by independent third-party manufacturers, distributors, or suppliers.
Supply Leader acts solely as a service provider and intermediary assisting clients in locating suppliers and facilitating communication and order placement.
Supply Leader is not responsible for the actions, policies, quality, or performance of third-party suppliers, manufacturers, distributors, logistics providers, customs authorities, or marketplaces.
All payments are made for services rendered, not for the purchase of physical goods.
This policy is governed by the laws of Hong Kong SAR, unless otherwise required by applicable consumer protection laws in the client's jurisdiction.
2. Subscription Refunds
Subscription fees pay for access to analytics, evaluation, and risk review services.
Subscription fees are non-refundable once access is granted, regardless of approval outcomes. Because the service is delivered through access, analysis, and evaluation.
Refunds may be issued only in the following cases:
- verified duplicate charge
- billing error caused by the platform
If support department which is available via email [email protected] approve your refund request, refunds are issued to the original payment method within 30 calendar days of approval.
All other cases are excluded.
Refunds will not be issued for:
- declined or restricted products
- inability to place an order
- dissatisfaction with evaluation results
- business losses or missed opportunities
- third-party actions (customs, marketplaces, rights holders)
We do not guarantee approval, sourcing, or transaction completion.
A refusal or restriction of a product or supplier constitutes delivery of the service, not failure to provide it.
The service is considered delivered upon granting access to the platform and enabling analytics features or manufacturer search system.
This is a digital service with immediate access upon payment.
Annual plans are billed upfront and are non-refundable.
Accidental selection of an annual plan does not constitute a billing error.
3. Product Order Refunds
Supply Leader does not sell goods directly. Clients may request assistance with sourcing and placing orders with third-party manufacturers or distributors.
All products are supplied by independent third-party suppliers, and Supply Leader does not control their production, shipping, or return policies.
White Label Orders
For white label products, refund requests may be considered >only within 7 calendar days from the order date, and only if the order has not yet been shipped or released for production by the supplier.
Once the supplier confirms production, customization, labeling, or shipment preparation, the order becomes non-refundable, as these are the standard manufacturing conditions of factories.
Branded / Original Products
For branded or original products, return and refund conditions are determined solely by the brand owner, distributor, or supplier.
Supply Leader may assist clients in negotiating better commercial conditions and facilitating communication with suppliers, but cannot guarantee acceptance of returns or refunds by suppliers.
Non-Refundable Service Fees
Regardless of the outcome of any order or return request, the following service-related fees are strictly non-refundable:
- sourcing and supplier research services
- supplier verification and brand authorization checks
- communication and negotiation with suppliers
- order coordination and documentation assistance
- invoice processing and order confirmation
- logistics coordination or shipping consultation
- advisory or consulting services
- administrative and operational service fees
Supply Leader is not responsible for:
- supplier refusal to accept a return;
- product defects, quality issues, or specification differences;
- delays in production or shipping;
- customs restrictions or import regulations;
- loss or damage during transportation;
- actions or policies of third parties.
All such matters are governed by the supplier's own policies and contractual terms.
4. Subscription Cancellation
Clients may cancel their subscription at any time through their account dashboard on the Supply Leader platform or directly through their PayPal subscription management page.
Supply Leader does not cancel subscriptions on behalf of clients.
The client is solely responsible for managing their subscription status.
Cancellation will take effect at the end of the current billing period, and access to the platform will remain active until the expiration of the paid subscription term.
No refunds are issued for:
- partially used subscription periods;
- unused platform access;
- failure of the client to cancel the subscription before the next billing date.
If a subscription is not cancelled before the billing cycle renews, the charge is considered valid and authorized by the client.
Cancellation of a subscription does not affect or cancel any active orders, supplier negotiations, or one-time services already initiated, including but not limited to:
- company formation services
- documentation preparation
- supplier sourcing requests
- order processing or coordination
Such services remain payable and non-refundable once initiated.
5. Contact Information
All refund-related inquiries must be submitted in writing to:
