Last Updated April 16th, 2025
1. General Statement
This Shipping Policy (the "Policy") outlines the principles and limitations related to logistics support provided during order placement through Supply Leader Systems LTD, a company registered in Hong Kong (hereinafter referred to as "Supply Leader").
Supply Leader is not a seller, shipping provider, or freight carrier. The company offers informational and organizational assistance to clients in placing orders with third-party suppliers, including support in selecting and coordinating delivery options.
Actual delivery of goods is carried out by third parties—suppliers or logistics companies—on behalf of the client. All logistics operations are governed by the terms and policies of those third parties.
2. Role of Supply Leader
Supply Leader provides end-to-end support to the client throughout the interaction with the supplier, including product selection, order placement, terms coordination, and delivery arrangements.
The company offers informational and organizational assistance, which may include:
- recommending delivery options available through the supplier or third-party logistics providers;
- sharing delivery-related information such as cost, timing, and terms as provided by the supplier or logistics company;
- assisting with communication between the client and external parties;
- coordinating logistics arrangements upon client request.
Supply Leader acts solely on behalf of the client and in the client's interest, without entering into contractual relationships with suppliers or logistics providers in its own name.
Supply Leader:
- does not carry out deliveries;
- does not manage or control the delivery process;
- does not supervise suppliers or logistics providers;
- bears no legal responsibility for the performance of delivery services, including timelines, condition of goods, delays, losses, or restrictions.
The role of Supply Leader is to support and assist the client while facilitating communication and coordination. All logistics activities are performed by third parties on behalf of the client and are governed by those parties' terms and conditions.
3. Responsibility for Delivery
All logistics services, including arrangement, execution, tracking, transportation, customs clearance, and final delivery, are carried out by third-party suppliers or logistics providers on behalf of the client.
All risks related to delivery—including but not limited to:
- delivery delays,
- loss, damage, or partial receipt of goods,
- customs-related restrictions or actions,
- acts or omissions by carriers, forwarders, or authorities,
remain solely with the supplier or logistics provider engaged during the order process.
Supply Leader assumes no legal or financial responsibility for the execution or outcome of logistics operations and does not guarantee delivery performance.
As part of an active subscription or separately provided services (such as company registration, trademark filings, or deal facilitation), Supply Leader may, upon client request:
- clarify delivery information received from the supplier;
- contact the supplier or logistics provider to verify shipment status;
- assist in collecting documents needed for submitting a claim.
This support is provided within the scope of client service, without assuming legal liability for the actions of third parties.
4. Risks and Limitations
The client acknowledges and accepts that certain risks and circumstances related to order fulfillment and delivery via third-party suppliers and logistics providers fall outside the control of Supply Leader.
Supply Leader is not liable for the following risks and consequences:
- delivery delays caused by factors beyond Supply Leader's control;
- actions or omissions by suppliers, carriers, customs, or other regulatory authorities;
- errors, inaccuracies, or omissions in the information provided by the client (including delivery address, contact details, or product details);
- damage, loss, partial delivery, or product discrepancies during transportation;
- inability to import the goods into the destination country due to restrictions, licensing, or prohibitions;
- confiscation of goods by customs or other governmental bodies;
- force majeure circumstances, including but not limited to: natural disasters, wars, pandemics, sanctions, trade blockades, or government-imposed restrictions.
The client remains solely responsible for compliance with local import laws, for providing accurate information, and for verifying the admissibility of ordered products into their destination country.
5. Client Responsibilities
The client bears full responsibility for the accuracy and completeness of the information provided, as well as for complying with the delivery terms set by the third-party supplier or logistics provider.
Before placing an order, the client must:
- independently review the delivery terms, timelines, restrictions, return policies, and risks imposed by the supplier or logistics partner;
- provide complete and accurate shipping information, including recipient name, address, postal code, country, and valid contact details;
- account for any applicable taxes, duties, customs fees, licenses, or import regulations in the destination country;
- verify the legality and admissibility of importing the selected product under local laws.
If the client has questions or requires clarification, they may contact the Supply Leader support team for assistance in interpreting delivery terms or communicating with the supplier or logistics company. Supply Leader provides such assistance as part of its service offering.
6. Restricted and Prohibited Items
Supply Leader provides services strictly within the scope of lawful and permitted transactions. The company does not assist with placing, paying for, or arranging the shipment of goods that are subject to legal restrictions, regulatory limitations, or may infringe third-party rights.
Supply Leader does not support or assist with the following categories of goods:
- items prohibited from international shipment, export, or import under the laws of the origin, transit, or destination country;
- items requiring special authorization, licensing, or certification (e.g., medical products, chemicals, batteries, RF-emitting devices, alcohol, firearms, explosives);
- dual-use items subject to export control or international sanctions;
- branded goods lacking verified authorization from the rights holder (e.g., Nike, Apple, Adidas, Louis Vuitton, and other registered trademarks);
- counterfeit, parody, fake, or unauthorized replicas of branded goods, including packaging, labels, and accessories;
- items that infringe on intellectual property rights, including trademarks, copyrights, patents, trade names, or industrial designs;
- items containing or representing:
– batteries or devices with built-in batteries (unless explicitly authorized);
– liquids or powders;
– narcotics, controlled substances, or related paraphernalia;
– tobacco products, e-cigarettes, vape liquids and accessories, smoking mixtures or substitutes;
– firearms, ammunition, weapon parts, high-capacity magazines;
– radar detectors, signal jammers, or communication interference devices;
– cultural artifacts, antiquities, and Native American items;
– wigs, hairpieces, false eyelashes, and synthetic hair extensions.
The client is fully responsible for:
- ensuring that purchased products comply with the laws of their jurisdiction;
- verifying the supplier's authorization to sell branded or regulated goods;
- complying with export, import, licensing, and customs regulations.
Supply Leader reserves the right to:
- decline to support any transaction at any stage where legal or regulatory risk is identified;
- request supporting documentation confirming the legality of the transaction;
- suspend or terminate services without refund if an attempt to order a restricted item is identified.
As part of its services, Supply Leader may conduct a preliminary review of public databases and sources to identify the manufacturer, distributor, or legal status of a product. If reliable information is found, it may be shared with the client.
However, Supply Leader is not a rights holder, does not perform legal assessments, and assumes no responsibility for the accuracy or completeness of third-party information. The final decision to proceed with an order lies solely with the client, who bears all consequences of any legal violations or third-party rights infringement.
7. Contact Information
For questions related to delivery arrangements, shipping support, or clarification of terms, clients may contact the Supply Leader support team.
- support@supplyleader.com — for general inquiries, support, and assistance;
- legal@supplyleader.com — for legal requests, complaints, and formal correspondence (if applicable).
