Anpro Grilling Accessories BBQ Tools Set, 21 PCS Stainless Steel Grill Kit with Case, Great Barbecue Utensil Tool for Men, Women, Dad : Garden & Outdoor
Anpro Grilling Accessories BBQ Tools Set, 21 PCS Stainless Steel Grill Kit with Case, Great Barbecue Utensil Tool for Men, Women, Dad : Garden & Outdoor
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1. Rusting utensils: One customer mentioned that one of the utensils started rusting and had to be thrown away. This indicates a quality issue with the materials used for the utensils.
2. Difficulty in inserting corn holders: Another customer had trouble inserting the corn holders into the utensils, suggesting a design flaw or ineffective manufacturing process.
3. Storage case zipper design: Some customers found it difficult to close the storage case after it is fully opened due to the design of the zipper. The zipper recedes past the corner of the case, requiring extra steps to close it fully.
4. Non-giftable product: A customer received a product that was not wrapped like the rest, indicating that it was not new and not suitable as a gift. This raises concerns about quality control and packaging.
5. Preference for a hard case: One customer mentioned that they would prefer a hard case, preferably with a clear coat over redwood, as it would be easier to wipe clean compared to the provided canvas case. This suggests a preference for a different type of case material.
Plan to address and fix these issues in the manufacturing process:
1. Utensil quality: Conduct a thorough investigation into the materials used for the utensils and identify any potential issues causing rusting. Work on sourcing higher-quality materials or applying protective coatings to prevent rusting.
2. Redesign corn holders: Review the design of the utensils and corn holders to ensure they fit properly without causing any trouble during use. Test and iterate on the design to find a more effective solution.
3. Improved storage case design: Modify the storage case's zipper design to ensure it does not recede past the corner, making it easier to open and close the case seamlessly. Test different zipper configurations or opt for a different closure system altogether.
4. Quality control and packaging: Strengthen quality control measures to ensure that all products are properly wrapped and new before being packaged for customers. Implement checks and inspections throughout the packaging process to prevent any non-giftable products from reaching customers.
5. Alternative case options: Consider offering a hard case as an alternative to the provided canvas case. Explore different materials such as pine with a redwood stain or a clear-coated redwood for a durable and easy-to-clean case option. Conduct market research to determine the feasibility and cost implications of different case materials.
By addressing these specific issues with the product and implementing the proposed improvements in the manufacturing process, the company can enhance customer satisfaction and provide a higher-quality product with a good return policy.
