





Wholesale Brooks Women's Ghost 15 Neutral Running Shoe 9.5 Oyster/Alloy/White
Wholesale Brooks Women's Ghost 15 Neutral Running Shoe 9.5 Oyster/Alloy/White
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1. Comfort and support: Many customers praise the comfort and support of the product, but some customers have complained about the lack of durability. One customer mentioned that the sole started coming unglued after 6 months of use.
2. Durability: Some customers have reported issues with the durability of the product. One customer mentioned that the mesh fabric tore after only 3 days of use, rendering the shoes unusable.
3. Fit and sizing: Some customers have noted issues with the fit and sizing of the product. One customer mentioned that the shoes felt narrow compared to other Brooks models, despite both being 'b' width.
4. Quality control: One customer mentioned that they had a plantar fasciitis flare-up after wearing the shoes once, indicating a potential quality control issue in the manufacturing process.
Plan for Improvement:
1. Improve durability: To address the issue of durability, the manufacturing process should be reviewed to ensure that high-quality materials are used and that all components are securely fastened. Quality control measures should be implemented to identify any potential weak points in the product's construction.
2. Enhance fit and sizing: To address the fit and sizing issues, adjustments should be made to ensure a consistent fit across all models. Customer feedback should be taken into consideration to make necessary changes to the design and construction of the shoes.
3. Quality assurance: Implement a rigorous quality assurance process to ensure that all shoes meet the highest standards for comfort, support, and durability. Regular testing and inspections should be conducted to identify and address any potential defects before the shoes are shipped to customers.
4. Customer service: Improve the return policy to allow customers to return or exchange shoes that do not meet their expectations, especially in cases where the product causes discomfort or does not live up to its durability claims. Providing excellent customer service will help build trust and loyalty among customers.