ELSKY Circuits for Kids 335 Electronics Discovery Kit, Circuits Experiments Kit, Smart Electronics Block Kit,Educational Science Kits Toy,Great DIY Building Blocks Electric Circuits Kits for Child: Toys & Games
ELSKY Circuits for Kids 335 Electronics Discovery Kit, Circuits Experiments Kit, Smart Electronics Block Kit,Educational Science Kits Toy,Great DIY Building Blocks Electric Circuits Kits for Child: Toys & Games
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1. Poorly written and confusing manual: Several customers complained about the manual, stating that it was not clear which diagram was being referred to in the project directions. They also mentioned that the manual seemed to be written by a non-native English speaker. Additionally, customers expressed their disappointment that there was no discussion of what could be learned from the various projects.
2. Limited number of projects: A few customers mentioned that they wished the product offered more projects to work on. They felt that the existing projects were completed quickly and wanted more options to keep their children engaged for a longer period.
3. Breakable parts: One customer mentioned that the propeller piece and connector broke within an hour of use. While the rest of the set was appreciated, the fragility of these components was a concern.
Plan for Improvement:
1. Revise and improve the manual:
- Hire a native English speaker to rewrite the manual in clear and concise language.
- Ensure that each project description clearly states which diagram is being referred to.
- Include detailed explanations of the concepts and principles that can be learned from each project.
- Provide step-by-step instructions with visual aids to make it easier for children to follow.
2. Increase the number of projects:
- Conduct market research to identify popular project ideas and concepts that can be added to the kit.
- Develop and include additional project materials, components, and instructions in the kit.
- Consider creating different levels of project complexity to cater to children of varying ages and skill levels.
3. Improve the durability of components:
- Conduct thorough quality testing on all components to identify weak points and areas prone to breakage.
- Strengthen and reinforce the propeller piece and connector to ensure they can withstand regular usage.
- Consider using more durable materials for components that are likely to experience wear and tear.
4. Enhance customer support and warranty:
- Provide a dedicated customer support hotline or email for addressing any issues or questions related to the product.
- Offer a longer warranty period to instill confidence in customers and offer replacements for any faulty or broken parts.
5. Seek feedback from users:
- Encourage customers to provide feedback on their experience with the product and suggestions for improvement.
- Engage with customers through surveys, online forums, or social media to gather insights on their needs and expectations.
- Use the feedback received to continuously improve the product and address any recurring issues.
