Columbia Skincare Medicated Antiseptic Powder for Sensitive Skin (14 oz) Destroys Bacteria, Soothes Itching and Irritation, Reduces Inflammation: Health & Personal Care
Columbia Skincare Medicated Antiseptic Powder for Sensitive Skin (14 oz) Destroys Bacteria, Soothes Itching and Irritation, Reduces Inflammation: Health & Personal Care
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1. Price: Some customers find the product to be expensive, which may make it cost-prohibitive for some individuals.
2. Talc: One customer expressed concern about the use of talc in the product. They mentioned that talc with asbestos is not safe to use and plan to contact the company for more information about the type of talc used.
3. Shipping Delay: A customer had a negative experience with the shipping process, as it took a significant amount of time for the product to arrive. They expressed disappointment and mentioned that it is not in line with Amazon's usual service.
4. Smell: One customer mentioned that the product has a weird smell, although it does not make the user smell weird.
5. Gritty Texture: One customer complained that the product goes on gritty when applied.
Plan for Improvement:
1. Price: To address the issue of the product being expensive, the company can consider offering discounts or promotional prices for loyal customers or those who purchase in larger quantities. This can make the product more affordable and accessible to a wider range of customers.
2. Talc: The company should ensure that the type of talc used in the product is safe and free from asbestos. They can provide clear and detailed information about the sourcing and testing of their talc to address customer concerns.
3. Shipping Process: The company should improve the efficiency of their shipping process to ensure that customers receive their orders in a timely manner. They can work on optimizing their fulfillment and delivery processes, as well as partnering with reliable shipping carriers to enhance the overall customer experience.
4. Smell: To address the issue of the product having a weird smell, the company can invest in improving the scent formulation. They can conduct user testing and gather feedback to develop a more pleasant and appealing fragrance for the product.
5. Texture: The company should work on refining the formulation of the product to ensure a smoother texture upon application. They can consider incorporating finely milled particles or adjusting the ratios of ingredients to eliminate the gritty sensation reported by customers.
By implementing these improvements, the company can address the concerns raised by customers and enhance the overall satisfaction and usability of the product.
