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Wholesale Dove Body Wash with Pump Deep Moisture For Dry Skin Moisturizing Skin Cleanser with 24hr Renewing MicroMoisture Nourishes The Driest Skin 30.6 oz Fragranced 1.91 Pound (Pack of 1)
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1. Defective Pump: One customer reported receiving a bottle with a defective pump, which prevented them from using the product effectively.
2. Slippery Residue: Several customers mentioned that the Olay body wash they previously used left an oily residue in their bathtub, making it slippery and potentially hazardous.
3. Not Suitable for Sensitive Skin: One customer mentioned that the Dove body wash was not as good for sensitive skin as a bar of soap, indicating that it may not be gentle enough for all skin types.
4. Misleading Label: One customer noted that the Dove body wash is labeled as a body wash but is being used for hand washing instead, suggesting a potential misunderstanding or miscommunication in the product labeling.
5. Packaging Concerns: Another customer mentioned receiving a 3-pack with one defective pump, raising concerns about the quality control of the packaging and distribution process.
Plan for Improvement:
1. Quality Control: Implement stringent quality control measures to ensure that all product pumps are in working order before packaging and distribution.
2. Safety Testing: Conduct additional safety testing to ensure that the body wash does not leave any oily residue or slippery film behind, especially in the bathtub.
3. Formulation Adjustment: Evaluate the formula to make it more suitable for sensitive skin, ensuring that it is gentle and non-irritating for all skin types.
4. Clear Labeling: Clarify the product labeling to ensure that customers understand the intended use of the body wash, preventing any confusion or misuse.
5. Customer Service: Improve customer service procedures to address and resolve any packaging or product defects reported by customers promptly and efficiently.