



Wholesale EMBEAUTY Fino Premium Touch Hair Mask treatment, 230g
Wholesale EMBEAUTY Fino Premium Touch Hair Mask treatment, 230g
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1. Packaging Issues:
- Customers have complained about the packaging arriving open or broken, leading to spillage of the product during shipping.
- This can result in a messy and wasteful experience for customers, impacting their overall satisfaction with the product.
2. Leakage Problems:
- Multiple customers have mentioned issues with leakage from the product container, either due to a broken jar or faulty packaging.
- This can lead to product wastage, potential damage to other items during shipping, and overall disappointment for customers upon receiving the product.
3. Scent Concerns:
- Some customers have noted that the scent of the hair mask is too strong or reminiscent of chemical salon treatments.
- While the scent is not noticeable after rinsing, it may be off-putting for individuals seeking a more natural or mild fragrance in their hair products.
4. Texture and Weight:
- A few customers have mentioned that the product can leave their hair feeling dirty or weighed down after use.
- This can affect the overall styling and manageability of the hair, diminishing the effectiveness of the hair mask in hydrating and softening the hair.
Plan for Improvement:
1. Reinforce Packaging:
- Implement stronger packaging materials to prevent any leakage or damage during shipping.
- Conduct quality control checks to ensure that all product containers are securely sealed before being sent out to customers.
2. Address Scent Concerns:
- Consider adjusting the formula to create a more subtle or natural fragrance that appeals to a wider range of customers.
- Provide additional scent options for customers who prefer different fragrance profiles in their hair products.
3. Improve Texture and Weight:
- Evaluate the formulation of the product to optimize its conditioning properties without leaving a heavy or dirty feeling in the hair.
- Test different ingredient combinations to achieve a lighter, more nourishing texture that enhances the hair's softness and manageability.
4. Quality Assurance:
- Increase quality checks throughout the manufacturing process to ensure that all products meet the highest standards before being packaged and shipped to customers.
- Establish a system for receiving feedback from customers regarding product quality and address any issues promptly to maintain customer satisfaction and loyalty.