Evron Display Case for Collectibles Assemble Clear Acrylic Box Alternative Glass Case for Display Action Figures Home Storage & Organizing Toys (3x3x3 inch; 7.5x7.5x7.5 cm): Home & Kitchen
Evron Display Case for Collectibles Assemble Clear Acrylic Box Alternative Glass Case for Display Action Figures Home Storage & Organizing Toys (3x3x3 inch; 7.5x7.5x7.5 cm): Home & Kitchen
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1. Inadequate size for larger balls: Customers have reported that the product's stand is not suitable for displaying balls larger than a golf ball or ping-pong ball. Baseballs, tennis balls, and softballs do not sit completely nestled in the curved part of the stand, causing them to rest on the springs or tips of the curved supports. This leads to a disappointment as the product does not display as advertised.
2. Inconsistent quality: Some customers have experienced issues with the quality of the product. One customer mentioned that one stand fits footballs tightly, while the second one they received is loose and falls apart when picked up. Though the issue does not impact the use for display purposes, it is still a concern in terms of the product's durability and reliability.
3. Incorrect sizing of the accompanying stand: One customer mentioned that the stand that came with the product was too big and did not fit inside. This issue can be frustrating for customers and hinder their ability to effectively use the product for its intended purpose.
Comprehensive plan to address and fix these issues:
1. Redesign and resize the stand: The design of the stand should be modified to accommodate larger balls, such as baseballs, tennis balls, and softballs, more effectively. This could involve adjusting the curvature of the stand or adding additional support to ensure the balls sit securely without resting on the springs or tips. Sizing should also be improved to prevent any issues with compatibility, ensuring that the stand fits properly with the product.
2. Enhance quality control measures: Implement stricter quality control measures during the manufacturing process to ensure consistent quality across all stands. This will help to avoid issues where some stands fit tightly while others are loose and prone to falling apart. Conduct thorough inspections and testing of each stand to guarantee durability and reliability.
3. Improve packaging: Though not explicitly mentioned as an issue, having heavy packaging that resembles glass can be misleading and may cause concern for customers. The packaging should be reviewed and modified to accurately reflect the materials used in the product while ensuring it is reliable and protective during transportation.
4. Provide clear assembly instructions: Though some customers mentioned that the product was easy to assemble, it would be beneficial to provide clear and detailed instructions for customers who may require more guidance. This can help minimize any confusion or potential difficulties during the assembly process.
5. Offer different sizes or options: To cater to customers with different needs, consider offering additional sizes or variations of the product. This could include stands specifically designed for larger balls or alternative designs that provide more versatility for various objects to be displayed.
By implementing these improvements and addressing the issues identified, the company can enhance customer satisfaction, increase the product's functionality and user experience, and maintain a positive reputation for having a good return policy.
