






Wholesale Febreze Air Freshener, Air Effects Hygienic Air Cleaning Spray, Clean Splash Scent, 8.8 Oz. Aerosol Can (Pack of 3)
Wholesale Febreze Air Freshener, Air Effects Hygienic Air Cleaning Spray, Clean Splash Scent, 8.8 Oz. Aerosol Can (Pack of 3)
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1. Effective in Reducing Allergens and Odors:
- Customers have mentioned that the product is efficient in reducing allergens and odors in the air, making it easier for individuals with sensitivities to breathe.
- Many customers appreciate the fresh scent and long-lasting effect of the product.
- Some customers also mentioned that the product effectively removes unpleasant cooking smells and other odors.
2. Strong Perfume Smell and Allergic Reactions:
- A significant number of customers have complained about the strong perfume smell of the product, which triggered coughing attacks and other allergic reactions.
- Some customers compared the current product to a discontinued Allergen Reducer spray that had a milder and more pleasant scent, expressing disappointment in the change.
- Customers have mentioned that the strong smell makes it difficult to use the product indoors, leading to discomfort and the need to air out the area after spraying.
3. Package Quality:
- Some customers reported receiving bottles with stickiness on the outside, indicating a possible issue with packaging or leakage during shipping.
- While this issue may not be directly related to the product itself, it could impact the overall customer experience and perception of the quality of the product.
Plan for Improvement:
1. Reformulate the Scent:
- Conduct market research and gather feedback from customers to understand preferences for scents in allergen-reducing sprays.
- Develop a new formula with a milder and more neutral scent that is less likely to trigger allergies or cause discomfort for those with sensitivities.
- Conduct testing to ensure the new scent is effective in reducing allergens and odors without causing adverse reactions.
2. Improve Packaging Quality:
- Implement stricter quality control measures during the manufacturing process to prevent leaks and ensure that bottles are properly sealed to avoid stickiness on the exterior.
- Work with shipping partners to address any issues with handling that may result in damage to the product during transportation.
- Provide training to employees on proper packaging procedures to minimize the likelihood of packaging-related issues.
3. Address Customer Feedback:
- Engage with customers who have provided feedback on the product to understand their concerns and work towards addressing them.
- Offer refunds or replacements to customers who have experienced allergic reactions or dissatisfaction with the product to maintain customer satisfaction and loyalty.
- Communicate openly with customers about any changes or improvements made to the product based on their feedback to demonstrate a commitment to quality and customer service.
By implementing these improvements, the company can enhance the overall customer experience and ensure that the product meets the needs and expectations of its target audience.