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Wholesale BeautifyBeauties Hair Spray Bottle – Ultra Fine Continuous Water Mister for Hairstyling, Cleaning, Plants, Misting & Skin Care (Black)
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1. Quality and Durability:
- One customer reported that the bottle broke after 6 months of use without any apparent cause.
- Another customer experienced issues with the misting function and continuous flow of water, indicating potential quality control issues.
- Lack of response from the manufacturer regarding faulty products.
2. Functionality:
- Customers mentioned issues with the water stream coming out as a sharp jet stream instead of a mist, as intended.
- Inconsistencies with the misting function, with some customers having to pump multiple times for water to come out.
3. Packaging and Authenticity:
- Customers expressed concerns about receiving a local product that did not match the product shown in the app, raising questions about authenticity and the quality of packaging.
Plan for Improvement:
1. Quality Control:
- Implement stricter quality control measures during the manufacturing process to ensure that all products meet the desired standards.
- Conduct regular inspections and testing to identify any issues before products are shipped to customers.
2. Functionality Testing:
- Conduct thorough testing of all product features, especially the misting function, to ensure consistency and reliability.
- Address any issues with sharp jet streams or lack of continuous flow by adjusting the design or components.
3. Customer Service:
- Improve communication and responsiveness to customer inquiries and issues to address concerns in a timely manner.
- Offer a replacement or refund policy for customers who receive faulty products to maintain customer satisfaction.
4. Packaging and Branding:
- Enhance packaging to reflect the quality and authenticity of the product, preventing confusion and skepticism among customers.
- Ensure that the product matches the description and images provided to avoid misrepresentation and disappointment.
By implementing these improvements, the manufacturer can address the issues identified by customers and enhance the overall satisfaction and usability of the product.