








Wholesale Jergens Ultra Healing Dry Skin Lotion, Hand and Body Moisturizer for Quick Absorption into Extra Dry Skin with Hydralucence Blend, Vitamins C, E and B5, 32oz 32 Fl Oz (Pack of 1) Regular Size
Wholesale Jergens Ultra Healing Dry Skin Lotion, Hand and Body Moisturizer for Quick Absorption into Extra Dry Skin with Hydralucence Blend, Vitamins C, E and B5, 32oz 32 Fl Oz (Pack of 1) Regular Size
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1. Formula Changes: Some customers have mentioned concerns about recent formula changes affecting the effectiveness of the product. This could potentially impact the moisturizing properties and overall performance of the lotion.
2. Packaging Defects: One customer reported receiving a bottle with a large pump that was busted off, rendering the product unusable. This indicates potential quality control issues with the packaging.
3. Language Differences: Some customers have mentioned preference for the old version of the product due to differences in scent and texture compared to the new version. This highlights the importance of maintaining consistency in product formulation to meet customer expectations across different markets.
Plan for Improvement:
1. Address Formula Changes: Conduct thorough research and customer feedback analysis to identify specific aspects of the formula changes that have led to decreased effectiveness. Consider reverting to the previous formula or making adjustments to meet customer preferences while maintaining product quality.
2. Quality Control for Packaging: Implement strict quality control measures in the manufacturing process to ensure that all packaging components are securely attached and functional before distribution. Regular inspections and testing should be conducted to prevent defects like broken pumps.
3. Consistency in Formulation: Establish clear guidelines and standards for product formulation to maintain consistency across different versions of the product. Conduct thorough testing and evaluation of new formulas to ensure they meet customer expectations in terms of scent, texture, and effectiveness.
Overall, addressing these issues through targeted improvements in formula, packaging quality, and consistency will help enhance customer satisfaction and loyalty towards the Jergens Ultra Healing Dry Skin Lotion.