Wholesale Moenich World Coin Grab Bag - 50 Coin Assortment (Original Version)
Wholesale Moenich World Coin Grab Bag - 50 Coin Assortment (Original Version)
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1. Dirty and tarnished coins: Customers have complained that the coins arrived dirty and tarnished, causing their hands to become dirty when handling them. This can lead to a poor initial impression of the product.
2. Duplicate coins: Some customers received duplicate coins in their orders, which can be disappointing and reduce the value of the variety promised by the product.
3. Missing coins: There were cases where customers did not receive the full number of coins as advertised, leading to dissatisfaction with the purchase.
4. Condition of coins: Some customers mentioned that while most of the coins were in good condition, there were instances where older coins were a bit beat up, affecting the overall quality of the product.
Plan for Improvement:
1. Improve cleaning process: Implement a thorough cleaning process for the coins before packaging them. This can include using a gentle cleaning solution to remove dirt and tarnish without causing damage to the coins.
2. Quality control: Conduct a quality check before packaging the coins to ensure that there are no duplicate coins and that the full number of coins is included in each order.
3. Improved packaging: Consider using individual packaging for each coin or dividing the coins into categories to prevent cross-contamination and ensure that they arrive in the best possible condition.
4. Inspection of older coins: Prioritize the inspection and assessment of older coins to ensure that they are in acceptable condition before including them in the product.
5. Customer service: Offer a solution for customers who receive missing or duplicate coins, such as providing a partial refund or sending replacement coins to address their concerns and improve overall customer satisfaction.
