





Wholesale New Era Men's 70360937 7 1/2 Los Angeles Angels
Wholesale New Era Men's 70360937 7 1/2 Los Angeles Angels
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1. Quality of Material:
- Complaint: "Muy bonita la bricera es de cartón cuando la lavas se dobla y se quiebra" (The basket is made of cardboard and when you wash it, it bends and breaks)
- Issue: Customers are dissatisfied with the material used in the product, as it does not hold up well during use.
- Plan for Improvement: Use a more durable material such as plastic or metal to increase the longevity and durability of the product.
2. Sizing:
- Complaint: "Was a bit too big although that was the correct size they wear" (The product was too big even though it was the correct size)
- Issue: Customers are experiencing sizing issues with the product, which affects the fit and usability.
- Plan for Improvement: Conduct thorough sizing tests and adjustments to ensure that the product fits true to size for a better customer experience.
3. Packaging:
- Complaint: "Hat came with the crown dented in. Big crease going across the front of it." (The hat arrived with dents and creases)
- Issue: Customers are receiving products that are damaged during shipping or handling, affecting the overall appearance and quality.
- Plan for Improvement: Implement better packaging methods to protect the product during transit and handling, reducing the risk of damage.
4. Color Accuracy:
- Complaint: "Was not quite the shade of red that was posted, as you can see it's a tad darker!" (The color of the product is slightly different from what was advertised)
- Issue: Customers are receiving products that do not match the color shown in the product images, leading to dissatisfaction.
- Plan for Improvement: Improve color accuracy in product images and ensure that the actual product matches the color representation to meet customer expectations.
Comprehensive Plan for Improvement:
- Conduct material quality testing to ensure durability and longevity of the product.
- Implement sizing adjustments based on customer feedback to improve fit and usability.
- Enhance packaging methods to protect products during shipping and handling.
- Improve color accuracy in product images to match the actual product received by customers.
By addressing these issues and implementing the proposed improvements, the manufacturing process can be optimized to deliver a higher quality product that meets customer expectations and reduces complaints.