






Wholesale OKYUK 4G Smartwatch, Kids Watch for Kids with SIM Card, 47 Exciting Games, Two-Way Calling Feature, SOS Emergency Call Button Ideal for Kids Aged 3-12, Children’s Cell Phone Alternative (Black)
Wholesale OKYUK 4G Smartwatch, Kids Watch for Kids with SIM Card, 47 Exciting Games, Two-Way Calling Feature, SOS Emergency Call Button Ideal for Kids Aged 3-12, Children’s Cell Phone Alternative (Black)
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1. Charging Difficulties:
- Customers have reported difficulties with charging the watch, with the charger sometimes not staying connected or the watch not charging at all.
- Some customers have mentioned that even after cleaning the ports and trying different charging cables, the watch still does not charge properly.
2. Alarm Sound Issue:
- One customer mentioned that the watch would make a loud sound at 6am every morning, even though there were no alarms set on the watch.
- This issue caused inconvenience and disrupted sleep for the customer and their family.
3. Lack of Volume Control:
- Customers have expressed frustration over the lack of volume control options on the watch, specifically the inability to make it silent or vibrate-only in certain situations like movies or church.
- This limitation hinders the versatility and usability of the watch in different settings.
4. Lack of School Mode Setting:
- Customers have mentioned that there is no option to set up a school mode or restrict the use of the watch during specified hours.
- This feature was expected and desired by customers for better control over the watch usage, especially during school hours.
5. Deceptive Plan Description:
- Customers have noted that the plan descriptions for text, call minutes, and data usage were unclear and deceptive, leading to confusion and dissatisfaction.
- The discrepancy in the plan details caused disappointment and extra costs for customers who were not aware of the actual limitations.
Plan for Improvement in the Manufacturing Process:
1. Charging System Improvement:
- Conduct thorough testing of the charging system to identify any issues with connectivity or charging functionality.
- Implement quality control measures to ensure that the charging ports and cables are reliable and efficient for seamless charging.
2. Alarm Sound Correction:
- Investigate the root cause of the alarm sound issue at 6am and provide a software update or fix to prevent unwanted sounds.
- Offer customization options for alarm settings to allow users to control and adjust alarm settings according to their preferences.
3. Volume Control Feature:
- Develop a software update to include volume control settings on the watch, allowing users to adjust sound levels or switch to silent mode as needed.
- Ensure that the volume control feature is user-friendly and easily accessible for convenience.
4. School Mode Implementation:
- Reintroduce the school mode setting or similar feature that allows parents to restrict watch usage during specific hours, such as school time.
- Clearly communicate the availability of this feature in product descriptions and user manuals to avoid confusion and meet customer expectations.
5. Transparent Plan Descriptions:
- Revise and clarify the descriptions of the service plans to accurately reflect the limits and allocations for text, call minutes, and data usage.
- Provide clear guidelines and explanations to help customers understand the plan options and make informed decisions without misconceptions.