Wholesale Olay Face Serum by Age Defying Anti-Wrinkle 2-in-1 Day Cream Plus Face Serum, Aloe Vera, 1.7 Fl Oz
Wholesale Olay Face Serum by Age Defying Anti-Wrinkle 2-in-1 Day Cream Plus Face Serum, Aloe Vera, 1.7 Fl Oz
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Issues with the Product Identified from Customer Reviews:
1. Inconsistent Packaging: Customers have mentioned receiving a different packaging than what was shown or expected when ordering the product. This can lead to confusion and uncertainty about the authenticity and quality of the product.
2. Lack of Indicator for Product Level: Customers have complained about not being able to gauge when the product is running low, as there is no indicator to show how much product is left in the container. This can be frustrating and inconvenient for users, especially when they run out of the product unexpectedly.
3. International Version Differences: Some customers have received a different version of the product that is not the same as the one they were expecting. This can lead to discrepancies in ingredients and effectiveness, especially if the product is altered for different markets.
4. Delayed Delivery: Some customers have expressed frustration over delayed delivery times, particularly with Prime shipping. This can impact the overall customer experience and satisfaction with the product.
Comprehensive Plan for Improvement:
1. Standardized Packaging: Implement a standardized packaging design that accurately represents the product to avoid confusion among customers. Ensure that the product received matches the description and images shown online.
2. Product Level Indicator: Add a transparent strip or indicator on the container to show users how much product is left. This will help customers plan ahead and avoid running out of the product unexpectedly.
3. Consistency in Product Formulation: Ensure that the ingredients and formulation of the product remain consistent across different versions and markets. Make it clear to customers if there are any variations in the product they are purchasing.
4. Expedited Shipping Options: Improve shipping and delivery times to meet customer expectations, particularly for Prime members. Provide accurate tracking information and delivery estimates to keep customers informed.
By addressing these issues and implementing the suggested improvements, the product can enhance customer satisfaction, trust, and overall user experience.
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1. Inconsistent Packaging: Customers have mentioned receiving a different packaging than what was shown or expected when ordering the product. This can lead to confusion and uncertainty about the authenticity and quality of the product.
2. Lack of Indicator for Product Level: Customers have complained about not being able to gauge when the product is running low, as there is no indicator to show how much product is left in the container. This can be frustrating and inconvenient for users, especially when they run out of the product unexpectedly.
3. International Version Differences: Some customers have received a different version of the product that is not the same as the one they were expecting. This can lead to discrepancies in ingredients and effectiveness, especially if the product is altered for different markets.
4. Delayed Delivery: Some customers have expressed frustration over delayed delivery times, particularly with Prime shipping. This can impact the overall customer experience and satisfaction with the product.
Comprehensive Plan for Improvement:
1. Standardized Packaging: Implement a standardized packaging design that accurately represents the product to avoid confusion among customers. Ensure that the product received matches the description and images shown online.
2. Product Level Indicator: Add a transparent strip or indicator on the container to show users how much product is left. This will help customers plan ahead and avoid running out of the product unexpectedly.
3. Consistency in Product Formulation: Ensure that the ingredients and formulation of the product remain consistent across different versions and markets. Make it clear to customers if there are any variations in the product they are purchasing.
4. Expedited Shipping Options: Improve shipping and delivery times to meet customer expectations, particularly for Prime members. Provide accurate tracking information and delivery estimates to keep customers informed.
By addressing these issues and implementing the suggested improvements, the product can enhance customer satisfaction, trust, and overall user experience.
Item details
UPC
075609046230
ASIN
B007M819DU
Model
7560904623
Weight
0.09 kg
Customer reviews
Top positive review
Carol
Good Value
Mj
The best face moisturizer!
Katie
Nice and light cream
Gloria A. Williams
LOVE This Product! However...
Veronica
Works great
Okay delivers
excellent moisturizer
Denise S Avila
Brightens
Tanya B.
Decent enough
Df
Better than I expected
FERNANDA DOS SANTOS COSTA
Maravilhoso
wendy tordoff
Spot on
Client d'Amazon
bon produit
bibi
Smooth
