Ortho Home Defense MAX Insect Killer for Indoor & Perimeter1 with Comfort Wand - Kills Ants, Cockroaches, Spiders, Fleas, Ticks & Other Listed Bugs, Creates a Bug Barrier, 1.1 gal. : Home Pest Repellents : Garden & Outdoor
Ortho Home Defense MAX Insect Killer for Indoor & Perimeter1 with Comfort Wand - Kills Ants, Cockroaches, Spiders, Fleas, Ticks & Other Listed Bugs, Creates a Bug Barrier, 1.1 gal. : Home Pest Repellents : Garden & Outdoor
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- Inconsistent effectiveness: Some customers mentioned that the product was not effective in killing certain types of bugs, such as earwigs. There were also instances where the fleas seemed to return after a week or two of using the product. There were mixed reviews regarding its ability to eliminate bugs completely.
- Missing or malfunctioning wand: Several customers reported receiving the product without the spray wand that was advertised on the product image. Others mentioned that the wand stopped working after the first usage or even after just a few minutes of spraying. This issue has been repeatedly mentioned in customer reviews over several years.
- Odor: While many customers stated that the product did not have a strong smell, a few mentioned that it had a noticeable odor. Some expressed concerns about whether the odor would dissipate once the product dried.
- Bug recurrence in specific areas: Some customers observed that dead bugs would occasionally appear outside their doors or on window sills, even after using the product. This was seen as a potential negative as it may be considered unsightly or unclean.
- Design inconsistency: One customer mentioned that the label on the bottle advertised a reusable wand, but they did not receive one. This led to frustration and inconvenience as they had to return the product and purchase a different one.
2. Plan for Improvement:
- Enhance effectiveness: Address the issue of inconsistent effectiveness by conducting thorough research and development to improve the formulation. Pay specific attention to bugs like earwigs and fleas that the current product may not effectively eliminate.
- Improve wand design and functionality: Invest in the redesign of the spray wand to ensure it functions properly and is durable. Conduct rigorous testing to avoid issues like malfunctioning or battery failure. Consider customer feedback and experiences to inform the redesign process.
- Eliminate odor: Address customer concerns about the product's odor by developing an unscented version or using natural fragrances that are less noticeable and offensive. Invest in research and development to ensure the odor dissipates once the product dries.
- Address bug recurrence: Conduct further research and testing to determine the cause of bug recurrence in specific areas. Focus on developing a more comprehensive and long-lasting barrier against bugs to prevent their return or find ways to improve the effectiveness of the product in these areas.
- Ensure product packaging consistency: Improve quality control processes to ensure that the product packaging matches the product description accurately. Address any discrepancies and inconsistencies to avoid customer frustration and inconvenience.
- Continuous monitoring and improvement: Implement a system to monitor customer feedback regularly and analyze trends in complaints to identify any new issues that may arise. Use this feedback to continuously improve and refine the product, its design, and functionality.
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