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Wholesale Pokemon TCG: Scarlet & Violet—Prismatic Evolutions Super-Premium Collection
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1. Inconsistent quality of packs: Customers have complained about receiving packs with a high trainer card rate, leading to anticlimactic pulls.
2. Overpricing: One customer mentioned that the product is overpriced, with resellers marking up the original price significantly.
3. Damaged packaging: Some customers received products with damaged packaging, including broken seals, black stuff on seals and box, and worn-down corners of the box.
4. Tampered product: Customers have reported receiving packs that have been opened, cut from the top, and ripped from the bottom, with all good cards taken out.
Plan for Improvement:
1. Quality control measures: Implement strict quality control measures during the manufacturing process to ensure that all packs contain a balanced distribution of cards, avoiding high trainer card rates.
2. Price monitoring: Regularly monitor reseller prices and take action against those marking up the product significantly, ensuring that customers are not overcharged.
3. Improved packaging: Enhance packaging materials and processes to prevent damage during shipping, including strengthening seals and corners of the box to maintain product integrity.
4. Security measures: Implement security measures on packaging to deter tampering, such as shrink-wrapping or tamper-evident seals, to ensure that customers receive unaltered products.
By addressing these issues and implementing the suggested improvements, the product can enhance customer satisfaction and trust in the brand, ultimately leading to increased sales and positive reviews.