






Wholesale Scott ComfortPlus Toilet Paper, 12 Double Rolls, 231 Sheets per Roll, Septic-Safe, 1-Ply Toilet Tissue Double 231 Sheets (Pack of 12)
Wholesale Scott ComfortPlus Toilet Paper, 12 Double Rolls, 231 Sheets per Roll, Septic-Safe, 1-Ply Toilet Tissue Double 231 Sheets (Pack of 12)
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1. **Size of the rolls**: Some customers find the rolls to be smaller than expected, wishing they were larger for the price.
2. **Delivery issues**: Several customers have experienced delays in receiving their orders, with one mentioning waiting over 40 days for delivery.
3. **Confusion in delivery**: A customer stated that they were unsure if they received the product or not, indicating a possible issue with tracking or delivery confirmation.
4. **Not as expected**: One customer mentioned that the product was not as thick as they anticipated, despite being labeled as one-ply.
5. **Comparison to other brands**: Some customers find Scott ComfortPlus to be not as thick as similar brands like Cottonelle, which may affect their perception of the value.
6. **Wish for larger rolls**: Another customer expressed a desire for larger rolls of the product.
**Plan for Improvement:**
1. **Roll size**: Consider offering larger rolls or packaging options for customers who prefer a bigger size. This can enhance value perception and address concerns about roll size.
2. **Delivery efficiency**: Address the issues with delayed shipping and ensure timely delivery of products to customers. Improving logistics and communication with shipping partners can help in this regard.
3. **Delivery confirmation**: Implement a tracking system or delivery confirmation process to ensure customers are informed about the status of their orders and reduce confusion.
4. **Product clarity**: Ensure that the product description accurately reflects the thickness of the toilet paper to manage customer expectations and prevent disappointment upon receipt.
5. **Quality improvement**: Evaluate the thickness and quality of the product compared to competitors like Cottonelle and consider adjustments to meet customer expectations.
6. **Customer communication**: Enhance communication with customers regarding order status and ensure clear and transparent information on delivery timelines to prevent customer dissatisfaction.
By addressing these issues and implementing the proposed improvements, the manufacturing process can be optimized to enhance customer satisfaction and loyalty.