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Wholesale Scott Professional Standard Roll Bulk Toilet Paper (04460), 2-Ply, Elevated Design, White, Individually Wrapped (80 Rolls of 550 Sheets, 44,000 Sheet Total) 550 sheet (Pack of 80)
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- Inconsistency in the size and thickness of the toilet paper rolls
- Double plys do not line up at perforation
- Roll size has been significantly downsized
- Fluffing in the toilet paper causing it to not be very strong
- Some customers perceive a decrease in quality compared to previous versions
- Some customers find the toilet paper not as thick as they would prefer
Plan for improvement:
1. Quality control
- Implement strict quality control measures to ensure consistency in size, thickness, and ply alignment of the toilet paper rolls
- Regularly inspect and test the product to prevent issues such as fluffing and ensure strength
2. Customer feedback and satisfaction
- Take customer feedback seriously and address concerns promptly
- Consider revising the manufacturing process to meet customer expectations in terms of size and thickness
3. Packaging
- Consider alternative packaging methods that are more eco-friendly, such as using recyclable materials
- Reassess the necessity of individually wrapping each roll to reduce waste
4. Transparency and communication
- Be transparent with customers about any changes made to the product and clarify differences in sheet counts between brands
- Communicate improvements and updates to the product to regain customer trust and loyalty.
By implementing these improvements, the manufacturer can address the issues raised by customers and enhance the overall quality and satisfaction with the product.