








Wholesale Japan Hair Products - Fino Premium Touch penetration Essence Hair Mask 230g *AF27*
Wholesale Japan Hair Products - Fino Premium Touch penetration Essence Hair Mask 230g *AF27*
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1. Inconsistent Results: Some customers mentioned that the product worked well for them and made their hair soft and luscious, while others experienced problems such as their curls straightening out or their waves not holding. This inconsistency in results indicates that the product may not be suitable for all hair types.
2. Scent and Texture: While many customers appreciated the scent and texture of the product, there were a few who mentioned that the smell was too strong or that the texture did not work well for their hair type.
3. Packaging Size: A few customers commented on the small size of the package, indicating that they would prefer a larger size or more product for the price they are paying.
4. Delivery Time: One customer mentioned that there was a delay in receiving the product, which affected their overall experience with the seller.
5. Hair Type Compatibility: Some customers with fine or curly hair mentioned that the product did not work well for their hair type and either left their hair feeling weighed down or affected their natural curls.
Plan for Improvement:
1. Hair Type Compatibility Testing: Conduct thorough testing of the product on different hair types to ensure it works well for a wide range of customers. Adjust the formula if necessary to make it suitable for various hair textures and styles.
2. Adjust Scent and Texture: Take customer feedback into account and make any necessary adjustments to the scent and texture of the product to appeal to a broader audience. Consider offering different scent options for customers to choose from.
3. Packaging Size: Consider offering different sizes of the product to cater to different customer preferences. Provide clear information on the packaging size and quantity to manage customer expectations.
4. Improve Delivery Time: Work on optimizing the shipping and delivery process to ensure customers receive their orders in a timely manner. Communicate effectively with customers regarding any potential delays or issues with delivery.
5. Hair Type Specific Recommendations: Provide clear guidelines and recommendations for different hair types on how to use the product effectively. Offer alternative products for customers with specific hair concerns, such as fine or curly hair, to ensure they find the right solution for their needs.
By implementing these improvements, the product can address the issues mentioned in the customer reviews and enhance overall customer satisfaction and experience.