SuperHandy Plate Compactor AlphaWorks 7 HP 209cc Gas Engine 4200-Pounds of Compaction Force with 20 × 15 Inch Plate for Paving Projects Landscapes Sidewalks Patios EPA/CARB Compliant: Home & Kitchen
SuperHandy Plate Compactor AlphaWorks 7 HP 209cc Gas Engine 4200-Pounds of Compaction Force with 20 × 15 Inch Plate for Paving Projects Landscapes Sidewalks Patios EPA/CARB Compliant: Home & Kitchen
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1) Low oil level sensor: Customers have reported that the sensor is very sensitive and causes the machine to shut off. It is difficult to reattach the sensor without it grounding and causing the same problem.
2) Throttle issues: The throttle cable housing is loose at the carburetor, causing the throttle to vibrate back to idle. Customers have had to tighten the screw to lock it in the full throttle position, but this is not an ideal solution.
3) Fuel cap leaks: The prongs on the fuel cap are bent at an angle, preventing it from tightening enough against the rubber gasket. Customers have had to drill out the pop rivets and flatten the prongs to fix the issue.
4) Missing warranty card: Customers have reported that the machine did not come with a warranty card and are still waiting for a response from the seller and/or manufacturer.
5) Missing bolts and poor instructions: Customers have found that the compactor arrived missing bolts to attach the handle to the unit. The instructions are also described as awful and do not provide clear information on how to use the product.
6) Overheating and smoking: Customers have experienced issues with the machine getting very hot and smoking when running at high speeds. Adding more oil improved the situation slightly, but the problem persisted.
7) Wheel clasp and foam handle issues: The wheels constantly fall down and get in the way of using the compactor. The clasps for the wheels do not hold them properly. Additionally, the foam handle wore off and ripped during use.
8) Shipping and return issues: Customers have had difficulties with the shipping and return process. The product was left in a driveway and the box was damaged due to rain. It took multiple phone calls to arrange for pick-up, and customers have not received a credit for the return.
Plan to address and fix these issues in the manufacturing process:
1) Improve the design and sensitivity of the low oil level sensor to prevent it from causing the machine to shut off unintentionally. Consider adjusting the placement or adding insulation to reduce grounding issues.
2) Enhance the stability of the throttle cable housing to prevent it from vibrating back to idle. This may include redesigning the housing or using stronger materials.
3) Ensure that the fuel cap is properly manufactured and tightened against the rubber gasket to prevent leaks. This may involve improving the prong design or using better-quality materials.
4) Provide a warranty card with the machine to address customers' concerns about warranty coverage. This should be included in the packaging and clearly state the terms and conditions.
5) Include all necessary bolts and improve the instructions to provide clear and comprehensive guidance on assembly and use. This will help customers avoid having to purchase additional parts or struggle with understanding the product.
6) Address the overheating and smoking issue by conducting thorough testing and quality control. Identify any potential causes, such as insufficient cooling mechanisms, and make necessary adjustments to prevent these issues from occurring.
7) Improve the wheel clasp design to ensure that the wheels stay in place during use. Additionally, enhance the durability of the foam handle to prevent it from wearing off quickly.
8) Review and optimize the shipping and return process to ensure that customers have a smooth and hassle-free experience. This may involve better packaging to protect the product during transit and streamlining the return process to minimize delays and miscommunication.
Overall, implementing these improvements and addressing the issues identified by customers will help enhance the quality, functionality, and user experience of the product.
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