

Wholesale Sure Petcare SureFeed Stainless Steel Bowl
Wholesale Sure Petcare SureFeed Stainless Steel Bowl
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1. **Quality and Appearance Issues:**
- Customers have complained about receiving scuffed up stainless steel bowls that look used or worn out, with a dull film layer on the inside.
- The adhesive used to put the rubber seal around the bowl top leaves stains on the steel that are difficult to remove.
- The dull film layer scratches easily, making the bowls look old and worn within a short period of time.
2. **Fitment Issues:**
- Some customers have mentioned that the stainless steel bowls do not fit as snugly in the Surefeed Feeder as the original plastic bowls did, causing some noise when the cat eats from them.
3. **Design Limitations:**
- There is no divider in the center of the stainless steel bowls to allow for separating wet and dry food, which customers have expressed a need for.
- Customers find the bowls to be expensive considering their plain design, and some have even considered manually modifying the bowls by adding a divide.
**Recommendations for Improvement:**
1. **Quality Control:**
- Proper inspection of the stainless steel bowls before shipment to ensure that they are not scuffed, have no adhesive stains, and do not have a dull film layer on the inside.
- Investigate alternative materials or coatings for the bowls to prevent scratching and maintain a fresh appearance over time.
2. **Fitment Improvement:**
- Conduct tests to ensure a snug fit of the stainless steel bowls in the Surefeed Feeder, similar to the original plastic bowls, to eliminate any noise during meal times.
3. **Design Enhancement:**
- Consider redesigning the stainless steel bowls to include a divided version or a small ridge in the center to allow for separation of wet and dry food.
- Review pricing strategy to ensure that customers see value in the product compared to the plastic alternatives.
4. **Customer Communication:**
- Clearly communicate the benefits of using stainless steel bowls for pet health, such as reducing chin acne, to justify the higher price point and address customer concerns.
- Gather feedback from customers regarding their specific needs and preferences to inform future product development and improvements.