







Wholesale Tatcha The Kissu Lip Mask, Overnight Lip Mask, Visibly Plumps and Softens for Lush Lips, 9.0 g, 0.32 oz
Wholesale Tatcha The Kissu Lip Mask, Overnight Lip Mask, Visibly Plumps and Softens for Lush Lips, 9.0 g, 0.32 oz
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1. Expensive: Some customers feel that the product is overpriced for what it offers, as there are cheaper alternatives available that provide similar or better results.
2. Lack of effectiveness: Some customers have reported that the lip mask did not live up to their expectations in terms of moisturizing and hydrating their lips. They felt that the product was not as effective as advertised.
3. Stickiness: A few customers mentioned that the lip mask can feel sticky on the lips, which may be uncomfortable for some users.
4. High expectations: Some customers had high expectations for the product based on its marketing and packaging, but were ultimately disappointed with the results they experienced.
Plan for improvement:
1. Price adjustment: Consider adjusting the price of the product to make it more competitive in the market and provide better value for customers.
2. Formula enhancement: Work on improving the formula of the lip mask to ensure it effectively moisturizes and hydrates the lips without feeling sticky. Conduct thorough research and testing to develop a more effective product.
3. Customer education: Provide more detailed information on the product's usage and expected results to manage customer expectations and ensure they are using the product correctly for best results.
4. Packaging redesign: While customers appreciate the packaging, focus on enhancing the product itself to meet or exceed the expectations set by the packaging. Invest in product development to align the quality of the product with the premium packaging.
5. Customer satisfaction guarantee: Offer a satisfaction guarantee to customers who may be hesitant to try the product due to its price or quality concerns. This can help build trust and encourage customers to try the product with confidence.