





Wholesale Tatcha Kissu Lip Mask | Overnight Lip Scrub Exfoliator to Plump and Hydrate Lips, 9.0 G | 0.32 oz
Wholesale Tatcha Kissu Lip Mask | Overnight Lip Scrub Exfoliator to Plump and Hydrate Lips, 9.0 G | 0.32 oz
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Issues with the product:
1. Inconsistent results: Some customers have reported that the product did not meet their expectations in terms of hydration and effectiveness. They found the product to be similar to regular petroleum jelly and did not notice any significant improvement in their lip condition.
2. Lack of long-lasting hydration: There are complaints about the product not providing long-lasting hydration and not living up to its claims of keeping lips hydrated throughout the day.
3. Sticky texture: Some customers have mentioned that the product has a sticky texture, which may not be comfortable for all users.
4. High expectations: A few customers had high expectations for the product based on marketing and advertising but were disappointed with the actual results.
Plan for Improvement:
1. Enhance formulation: Improve the formulation of the product to ensure consistent and effective results for all customers. Consider incorporating hydrating ingredients that provide long-lasting moisture to the lips.
2. Address sticky texture: Modify the product's texture to make it less sticky and more comfortable to wear. This can involve adjusting the ingredients or the manufacturing process to achieve a smoother application.
3. Address high expectations: Manage customer expectations by providing accurate information about the product's capabilities and limitations. Focus on delivering results that meet or exceed customer expectations, based on realistic claims.
4. Increase effectiveness: Conduct thorough testing to ensure the product's efficacy in treating dry and chapped lips. Consider incorporating ingredients known for their hydrating and repairing properties to improve the overall effectiveness of the product.
5. Improve user experience: Consider packaging options that are more hygienic and convenient for customers. Address any issues related to product application or usability to enhance the overall user experience.
By implementing these improvements in the manufacturing process, the product can address the issues raised by customers and offer a more satisfactory experience for users seeking an effective and reliable lip treatment.