









Wholesale Tree Hut Vanilla Shea Sugar Exfoliating & Hydrating Body Scrub, 18 oz
Wholesale Tree Hut Vanilla Shea Sugar Exfoliating & Hydrating Body Scrub, 18 oz
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1. Jar Design:
- Customers have complained about the wide opening of the jar, which can let in shower water and potentially compromise the product's quality.
- This design flaw can also lead to the product getting wasted or contaminated.
- Customers have mentioned the need for a better-designed packaging that prevents water ingress.
2. Usage Frequency:
- Some customers have noted the importance of finding the right usage frequency for the scrub.
- Overusing the product can be harmful to the skin, so customers emphasize the need to use it a couple of times a week for optimal results.
- Providing clear instructions on the packaging regarding the recommended frequency of use could address this issue.
3. Sensitivity:
- While the product works well for many customers, some with sensitive skin have raised concerns.
- Customers suggest patch-testing the product before regular use to avoid any adverse reactions.
- Including information on skin types that the scrub is suitable for can help users make informed decisions.
Plan for Improvement:
1. Jar Redesign:
- Consider redesigning the packaging of the scrub to prevent water ingress.
- Use a sealable lid or a different type of closure to ensure the product remains protected.
- Conduct usability tests with customers to gather feedback on new packaging designs.
2. Usage Guidelines:
- Clearly label the packaging with instructions on the optimal frequency of use.
- Include information on skin types suitable for the scrub to prevent any adverse reactions.
- Provide recommendations for users on how to maximize the benefits of the product.
3. Sensitivity Testing:
- Enhance product testing procedures to ensure compatibility with different skin types.
- Include patch-testing instructions in the packaging to educate users on how to check for any adverse reactions.
- Conduct additional research on sensitive skin care to tailor the product formulation for a broader customer base.
By addressing these identified issues and implementing the proposed improvements, the Tree Hut Shea Sugar Scrub in Coco Colada can enhance customer satisfaction, reduce complaints, and establish itself as a top-performing product with an excellent return policy.