Wholesale Wilson Basketball EVO NXT FIBA Game Ball, Mixed Leather, Ideal for Indoor, Size 7, Brown, WTB0965XB Single
Wholesale Wilson Basketball EVO NXT FIBA Game Ball, Mixed Leather, Ideal for Indoor, Size 7, Brown, WTB0965XB Single
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Issues Identified in Customer Reviews:
1. Jiggling sound inside the ball: Customers have complained about a jiggling sound inside the basketball whenever it is used, which seems to be caused by the size of the rubber stopper that you place the pump needle in. This issue has been described as annoying and bothersome.
2. Size discrepancy: Some customers were surprised to find out that the basketball they purchased was not a USA (NCAA) basketball, but rather a FIBA basketball. This led to confusion as the size 7 in the UK is not the same as the official men's size in the USA. This discrepancy in sizing was not clearly communicated in the product description, leading to customer dissatisfaction.
Plan for Improvement:
1. Address the jiggling sound issue: To fix the problem of the jiggling sound inside the basketball, the manufacturing process should be revised to ensure that the rubber stopper and plug are securely in place. Quality control measures should be implemented to check for any loose components or defects before the basketball is packaged and shipped to customers.
2. Improve product description clarity: To prevent confusion over the basketball sizing and make it clear to customers that this is a FIBA basketball, the product description should be updated to include the sizing differences between the UK and USA basketball standards. Additionally, a note should be added to highlight the FIBA specification to avoid any misunderstandings.
3. Enhance quality control: To ensure product consistency and quality, the manufacturing process should be reviewed to address any potential issues with the construction of the basketball. Regular inspections and testing should be conducted to verify the durability and performance of the basketball. This will help in maintaining customer satisfaction and loyalty.
By implementing these improvements in the manufacturing process and product description, the issues raised by customers can be effectively addressed, resulting in a better overall customer experience and increased product satisfaction.
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1. Jiggling sound inside the ball: Customers have complained about a jiggling sound inside the basketball whenever it is used, which seems to be caused by the size of the rubber stopper that you place the pump needle in. This issue has been described as annoying and bothersome.
2. Size discrepancy: Some customers were surprised to find out that the basketball they purchased was not a USA (NCAA) basketball, but rather a FIBA basketball. This led to confusion as the size 7 in the UK is not the same as the official men's size in the USA. This discrepancy in sizing was not clearly communicated in the product description, leading to customer dissatisfaction.
Plan for Improvement:
1. Address the jiggling sound issue: To fix the problem of the jiggling sound inside the basketball, the manufacturing process should be revised to ensure that the rubber stopper and plug are securely in place. Quality control measures should be implemented to check for any loose components or defects before the basketball is packaged and shipped to customers.
2. Improve product description clarity: To prevent confusion over the basketball sizing and make it clear to customers that this is a FIBA basketball, the product description should be updated to include the sizing differences between the UK and USA basketball standards. Additionally, a note should be added to highlight the FIBA specification to avoid any misunderstandings.
3. Enhance quality control: To ensure product consistency and quality, the manufacturing process should be reviewed to address any potential issues with the construction of the basketball. Regular inspections and testing should be conducted to verify the durability and performance of the basketball. This will help in maintaining customer satisfaction and loyalty.
By implementing these improvements in the manufacturing process and product description, the issues raised by customers can be effectively addressed, resulting in a better overall customer experience and increased product satisfaction.
Item details
PARENT ASIN
B0BMVL1HHQ
UPC
887768999599
ASIN
B08PDGD6P5
Color
Brown
Brand
WILSON
Weight
0.01 kg
Customer reviews
Top positive review
Don Jackson
Game time
kimberly balough
Worth it!
David Martin
Perfect indoor ball
Meredith Jacks
Something loose inside ball
M.
NOT a USA Evo basketball
H Martinez
Basketball
Laura Butler
Would recommend
AHon
Value for money
benali
Trop bien solide
Mohammed A.Salam
Very nice ball and very good price
Mattias
Mycket bra.
