








Wholesale Xbox Elite Wireless Controller Series 2 Core – White (Renewed Premium)
Wholesale Xbox Elite Wireless Controller Series 2 Core – White (Renewed Premium)
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1. **Right stick failure**: Customers have complained about the right stick of the controller failing to return to center, impacting the functionality of the controller.
2. **Quality control concerns**: Several customers have mentioned receiving controllers with buttons sticking or other issues, indicating a lack of consistency in product quality.
3. **Magnetic thumb pieces**: Some customers have mentioned that the magnetic thumb pieces on the controller are easy to lose, which could affect the usability and longevity of the product.
4. **Intermittent joystick issue**: One customer mentioned experiencing a joystick issue where the aim starts moving on its own, specifically in the game Warzone, which could be indicative of a potential design flaw or compatibility issue.
**Plan for Improvement:**
1. **Quality Assurance Process**: Implement a stricter quality control process to ensure that all controllers are thoroughly tested before being shipped out to customers. This can help in identifying and addressing any issues with buttons sticking or joystick failures.
2. **Improved Design for Right Stick**: Evaluate the design of the right stick to prevent issues with returning to center. This may involve redesigning the internal components or using higher quality materials to ensure durability.
3. **Secure Magnetic Thumb Pieces**: Consider redesigning the controller to securely attach the magnetic thumb pieces, reducing the risk of them getting lost during use.
4. **Compatibility Testing**: Conduct thorough compatibility testing, especially with popular games like Warzone, to address any potential issues with joystick functionality. This can help in identifying and fixing any compatibility issues that may arise.
5. **Customer Support**: Improve customer support services to address any issues that customers may face with their controllers. This can include providing quick replacements or refunds for malfunctioning products to ensure customer satisfaction.
By implementing these improvements in the manufacturing process, the company can address the issues raised by customers and enhance the overall quality and reliability of the product.